Technical support
Use this for sign-in problems, broken pages, error messages and questions about how a Chippmunk feature behaves. Include the page URL and the steps to reproduce the issue, but remove private account details.
CONTACT & SUPPORT
How can we help?
Choose the closest matching department so your request can be routed correctly. Enter a reply address you can access and describe the issue clearly, including the page and steps that led to it. Messages are stored for team review; this form does not promise an email notification. Never include passwords, seed phrases, private keys or API secrets.
API & live data
Use this for API authentication, endpoint responses, missing fields, provider status, metadata formatting and logo display. Share the endpoint and a redacted error response—never the API key itself.
Security reports
Use this for a suspected security weakness. Explain the affected page and safe steps to reproduce it. Do not access other users’ data, disrupt service, upload malware or include live credentials.
Send a message
What happens next?
After successful submission, save the reference number shown on screen so you can identify your request later. The team can review and update its status in the administration area. This form stores the message; it does not guarantee a reply time or email confirmation.
For security issues, choose Security and vulnerability reports and include only the minimum information needed to investigate safely.